FAQs

BOOKING ONLINE

How easy is it to Book Online?

It really takes no more than 60 seconds. Simply fill out the booking form here: http://excellentmaids.net/booking-form and we'll be in touch to confirm your date and time in less than 30 minutes. You can choose to pay with cash or check or you can checkout and pay instantly with a credit card using paypal. Don't worry, if you don't have paypal, when the form takes you to paypal simply click "Don't Have Paypal" and you can then enter your credit card information. Paypal is one of the world's leading credit card processing companies and it is fully safe and secure to use your card there.

How will I know what time to choose?

Choose anytime between 8:30 and 4:30 pm and we will be in touch in less than 30 minutes (during business hours) to confirm if this date and time works.

CLEANING SUPPLIES

Who provides the supplies?

We bring all our own supplies. If there are supplies that you would prefer us to use (for wood floors for example) feel free to let us know and we can use any supplies you leave out for us.

Do you do Green Cleaning?

We have teams that do 100% green cleaning. Simply request it and we'll assign a green-cleaning team at no additional charge.

PRICING STRUCTURE

What forms of payment do you accept?

We accept cash on the day of service, checks on the day of service, or credit card/paypal online.  To make a payment with credit/card paypal book online at http://excellentmaids.net/booking-form or use this payment page for a specialized payment: http://excellentmaids.net/payments/ .  Our online payments are processed by paypal, but to use a credit card there, please select "Don't have paypal" .

What does it cost to clean my home?

We operate on a flat rate basis given the number of bedrooms.  For most standard sized home cleanings, please see our price rates here: http://excellentmaids.net/services

RECURRING SERVICE

How do I sign up for recurring services?

There are two ways to sign up for recurring services: 1) Use this link to enter your name and email address and we will set everything up from there. http://excellentmaids.net/book-recurring-cleaning/ 2) If you want to automatically charge your card each time use this link: http://excellentmaids.net/recurring-services/

Do I have to contact you each time?

After you set up recurring service, we'll be there like clockwork on the date and time you choose. We will send a reminder email the day before so you will be expecting us. :-)

THE DAY OF SERVICE

What’s your days and times of operation?

We work 7 days a week and start our first job at 8:30 am and start the last job at 4:30 pm.

How many folks do you send?

We work in teams of at least two, and sometimes three.

Do I have to be home for the cleaning?

No, just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk...what ever is most convenient for you.

How Long will my cleaning take?

We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning.  We clean until we are finished for a standard home and within reason.  For special cases like hoarders, or extremely large homes, we may adjust the estimate for fairness.

Tell us more about your Move in/Move Out Cleanings?

Our move out cleanings are designed to prepare a home for a new tenant.  It's a deeper cleaning that includes cleaning inside cabinets and drawers, fixtures, inside the fridge, all baseboards, etc.  We charge an extra $40 for this and you will find that an additional cost for move/in move/out cleaning is standard across the industry.